SC RA RA HOTEL SRL · CUI RO36454326

Terms and Conditions

These terms govern aurumexperience.ro and online orders for the services, experiences or products presented here.

Merchant

The site is operated by SC RA RA HOTEL SRL, 23 Eroilor Boulevard, postal code 500030, Brașov, Romania, VAT number RO36454326. Contact: [email protected], 0372 310 100.

Offers and contract

The essential characteristics, availability, performance date, total price and special conditions are shown before ordering. The customer reviews the order and expressly confirms the payment obligation. The contract is concluded when acceptance is confirmed on a durable medium, normally by email.

Price and payment

Prices are shown in the stated currency and include VAT unless expressly stated otherwise. Card payments take place on the secure NETOPIA Payments page. Aurum Experience does not request or store the full card number or CVV.

Delivery, cancellation and withdrawal

See the Order Delivery Policy and Order Cancellation Policy. Where a statutory withdrawal right applies, use “Withdraw from the contract here”.

Complaints and disputes

Complaints may be sent to our contact address. Consumers may also use ANPC’s Alternative Dispute Resolution platform. Romanian law applies without limiting mandatory consumer protection.

Last updated: 8 September 2026